We're Here to Serve You Better!
We have a clear mission at Mumby Insurance Brokers - to put our clients first and advocate on their behalf for returns that are fair for all. We earn their trust because we truly care, and our clients quickly realize that we're going to take care of them - no matter what.
Our key word is 'more'. We provide more service, more value, more heart, and more confidence.
Meet the members of our team to learn how our years of experience can serve you with MORE!
Education: Honours BA, 1990
Designations: Certified Insurance Professional, 2002
Registered Insurance Broker since 1989
Owner of Mumby Insurance Brokers since 2002
Member: Insurance Institute of Ontario, Registered Insurance Brokers of Ontario, Insurance Brokers Association of Ontario
Anthea Mumby, President
Anthea started her insurance career over 30 years ago at her father’s insurance brokerage. Like many small business owners, Dennis Mumby operated the brokerage from his home at that time. This gave Anthea daily exposure to the brokerage, or as some would say, 'insurance in her blood'.
She acquired her technical knowledge and experience working in various roles through the years, while always adhering to her father’s philosophy of 'look after clients first, and the business will look after itself.'
She was then given the opportunity to acquire the Family Brokerage in 2002 wherein she assumed the role of President. Today, Anthea’s focus remains leading her team to execute on the company’s Vivid Vision. Through both challenging times, and company success, Anthea has effectively led Mumby Insurance Brokers with her vision, passion, and capability. She is an avid reader and learner, who is skilled at mentoring others by sharing key insights, strategies, and tools. Anthea is proud of the fact that over 95% of Mumby clients renew their insurance with Mumby each year!
Anthea has co-authored a series of books called Insurance Exposed, with the goal of uncovering many insurance pitfalls that cost people money and put them at risk. She was featured in the 'Women of Merit' publication in 2017. Anthea is also one of the 12 published authors in the 'I Know WHY' book published in 2019. She has been named Best Insurance Agent by the People’s Choice Awards in Waterloo.
Anthea sits on several boards and also helps other entrepreneurs to create their own successful business vision.
Insurance Designation: LLQP
Insurance Licensed since 1997
Principal at Mumby Insurance Brokers since 2003
Member of ADVOCIS
Douglas Pinnell, Vice President
Douglas is co-owner of Mumby as well as Vice President. Douglas’ expertise in Life Insurance, Living Benefits and Health & Dental Programs helps principals and their employees protect what matters most to them – their families and the businesses they have worked so hard to create.
Douglas makes a point of asking excellent questions in order to understand clients' needs and bring them best value for their insurance dollar. After all, from Douglas’ perspective, Mumby’s clients are an extension of his family. He responds to them with care and understanding, ensuring he only recommends solutions that meet their needs.
Douglas is an engaging and knowledgeable presenter, sharing his knowledge in areas such as insurance, succession planning, and other topics to help firms succeed.
Douglas co-authored a series of books called Insurance Exposed, with the goal of uncovering many insurance pitfalls that cost people money and put them at risk. His most recent book, Group Benefits Exposed, is a guide for business owners who want to save money, reduce their taxes, and increase employee productivity.
In 2019, Douglas was voted as the best insurance agent in Waterloo by the Waterloo Chronicle Readers Choice Awards.
Mumby Team Members
Lourena Lewis, Team Leader
As Team Leader at Mumby, Lourena is a valuable resource for our team members, providing day-to-day direction and feedback.
She also ensures quality customer service for Mumby clients. Lourena is a natural problem solver with high energy levels. Staff and clients love chatting with her - she is a wonderful conversationalist!
Mumby clients and team members know that Lourena can be counted on to do what she says she will do.
Debbie Shore, Personal Lines Account Manager
Debbie is a true veteran in insurance, having been a licensed insurance broker since 2000.
She spent a number of years working for her father's insurance brokerage. During this time, she earned her prestigious CAIB designation.
As a highly empathetic individual, Debbie is someone who likes to find agreeable solutions for you, patiently taking time to provide the answers you are looking for.
Sabryna Bauer, Assistant to Douglas Pinnell, Life Division
Sabryna works closely with Mumby Vice President Douglas Pinnell.
Providing Douglas with effective support is her top priority, and she is able to do so by leveraging over 10 years of customer service experience in the life insurance industry.
As a highly organized individual, Sabryna is always on the lookout for ways to improve our workflows, increase efficiency levels, and improve productivity.
Dan Fioravanti, Senior Personal Lines Insurance Broker
Dan has worked in the insurance industry at both the broker and company levels since 2002. As someone motivated by learning, Dan achieved his CIP designation (Certified Insurance Professional) in 2014.
Dan joined team Mumby in the Fall of 2019, and has made a very positive impact on our client experience, in particular by using his intellect and analytical skills. He is always 'at the ready' to put his thinking cap on for clients.
Our clients appreciate how he communicates to ensure clarity about their insurance protection, whether it be what to do when a claim occurs, why rates are increasing, or any of the many challenging scenarios that may impact their insurance protection.
Dan makes a positive impact to our team at Mumby daily, applying his relator skills to develop meaningful relationships within internal team members, and openly sharing his knowledge with other team members.
Keryn Hethrington, Insurance Broker
Keryn is a responsible and disciplined individual, who leveraged these strengths to secure her insurance broker license in the Fall of 2019. We are thrilled that she chose the insurance industry, and team Mumby!
She has a passion for working in an industry where she can make a positive difference to peoples lives, in particular when they are experiencing disruption.
Using her strategic thinking skills, she focusses on making every customer interaction positive.
As a newer Canadian, Keryn has a fresh and positive outlook that she brings to our clients, along with her lovely South African accent.
In addition to her work with our clients, Keryn encourages her team mates at Mumby to live a healthy, energized life!
Always creating a better future for herself and her family, Keryn strives to make a positive impact, and make the world a better place.