One statistic that we are really proud about is how much value our clients feel they get from the services we offer. In fact, over 95% of Mumby’s Association clients agree that the insurance programs we offer are a valuable benefit of their membership in their respective professional associations.
Providing value for our clients is ingrained into everything we do. That is because since 1975, when Dennis Mumby (as shown in the picture above) founded Mumby Insurance Brokers, his focus was always on putting our customers’ interests above all else. When his daughter Anthea purchased the brokerage in 2000, she continued that tradition by establishing the “Mumby MORE promises”:
1. MORE Personal Service
When clients call, they are our primary concern, and never a number or a flashing light in a call centre. Our 2 hour response time means they will always hear from us on a timely basis. We earn our living by keeping satisfied customers over a long period of time.
2. MORE Options
Because we provide solutions for personal, business, life and living benefits insurance, we provide additional expertise. We also save our clients time since we look after all of the insurance needs for families and businesses.
3. MORE Objective Advice
As an independent insurance broker, we work for our clients, not the insurance companies. Our clients’ interests come first.
4. MORE Expertise
We genuinely care about our clients and work conscientiously to build long term customer relationships through our expertise and service excellence.
5. MORE Claims Help
We ease stressful situations by advocating on clients’ behalf to get the best settlement possible.
6. MORE Communication
We keep in touch to provide clients with pertinent updates, and to find out what’s new so that we can make sure their insurance is keeping pace with their busy lives.
At Mumby Insurance, we pride ourselves on living these promises each and every day, and our customers say it best when describing the results! In 2014, we are giving customers even MORE with our customer referral program, sweepstakes contest, and the educational content we provide through our newsletters and presentations.
To find out how to get MORE from your insurance broker, call us today at 1 800 446 5745.