Customer Care

All Insurance Brokers are NOT Created Equal: Mumby Offers You More!

At Mumby we focus on offering you MORE. Our goal is always to provide MORE Personal Service, MORE Protection Options, MORE Objective Advice, MORE Expertise, MORE Claims Help, and MORE Communication.

Read below to find out why you should NOT even consider doing business with a direct writer, and what sets Mumby apart from other brokerages. We promise you the following excellent service standards that you won’t get anywhere else:

  • A FREE annual insurance checkup to ensure you are getting all of your discounts and have no dangerous gaps in your insurance protection. We will never just sell you a policy and then ignore you!
  • Your very own dedicated insurance team for your policies – No “Call Centre” here!  We pride ourselves in getting to know you and your family’s insurance needs, current and future!
  • Advocacy in the event of a claim – we work for YOU, so please know that we’ve got your back and will be there for you to ensure you get a prompt and fair claim settlement!
  • Free monthly educational newsletter
  • Same day coverage – instant quotes and proof of insurance
Anthea Mumby

Anthea Mumby, President

(800) 446-5745 ext 224

Douglas Pinnell

Douglas Pinnell, Vice President

(800) 446-5745 ext 225

Mumby Wins Again! 

Thank  you to everyone who voted us 'Best Insurance Company' (Platinum) in this year's Readers' Choice Awards. 

We were also proud to win 'Best Life Insurance Company' (Gold) and 'Best Home Insurance Company' (Gold).

Our Unique Process

Serving your needs is our top priority at Mumby. And, much like the process of designing and constructing a new home, we take a very specific approach to make sure no detail is overlooked!

Below is our 6-step process that guarantees you get the best insurance protection and the best value when you have our team at Mumby working for you.

Blueprint for Peace of Mind

Want to see how this process can work for you?

Our Promises To YOU

At Mumby we are committed to serving you based on our six “Mumby MORE” promises:

1. MORE Personal Service

When you call, you are our primary concern, and never a number or a flashing light in a call centre. Our 2 hour response time means you will always hear from us on a timely basis. We earn our living by keeping satisfied customers over a long period of time.

2. MORE Options

Because we provide solutions for personal, business, life and living benefits insurance, we provide additional expertise that you typically can’t find all under one roof. We save your time since we look after all of the insurance needs for families and businesses.

3. MORE Objective Advice

As an independent insurance broker, we work for you, not the insurance companies. Your interests come first.

4. MORE Expertise

We genuinely care about you and work conscientiously to build long-term customer relationships through our expertise and service excellence.

5. MORE Claims Help

We ease stressful situations by advocating on your behalf to get the best settlement possible.

6. MORE Communication

We keep in touch to provide you with pertinent updates, and to find out what’s new so that we can make sure your insurance is keeping pace with your busy life.

Learn More

Plus, Learn More About our Great Group Benefits from Douglas Pinnell, Voted Waterloo Region's Best Insurance Agent!